Return, Replacement and Refund
We offers a 30 days Return Policy for all customers. You can request a return for most items within 30 days after receiving the shipment.
How to Cancel an Order
For order cancelling, we only accept cancellations when the order is still in the processing state. Once the order is packed or/and shipped, the order will not be processed under any cancellation request but under our 30 Days Return Policy.
Click here to process a return and refund.
Duplicated Orders
If you have placed a duplicated order by mistake or if the order was placed due to a system or technical malfunction, please send and email to sales@phonegadgets4u.co.uk before your order is dispatched. We will then cancel the order as per your request.
Our 30 Days Return Policy:
In case you change your mind and would like to return the item back to us under our 30 Days Return Policy, you are strongly advised to use a reliable shipping service to have the item(s) returned to avoid any loss or dispute.
If your item is defective, faulty, or dead on arrival due to a manufacturer’s fault, we will arrange a courier pick up service for you to return the item back to us.
To request a return.
*The customer is fully responsible for the return of any item during transit. we will not be liable for any return shipments that have been lost or damaged during transit.
Whether you return the item without any reasons, it should meet the below conditions:
- The item is bought from us
- You have submitted the return request (RMA ticket) within 30 calendar days of receiving the item
- You have received our authorization for your request.
- The item is returned with a copy of your receipt/invoice.
- The item is returned with the original packaging, in the condition as how you received it (including all accessories, all materials, price taps, free gift etc.)
- The item is returned to us within 14 calendar days after your return request is authorized.
Upon receiving your returned item(s), we will issue a refund within 20 business days.
A refund will be credited to the payment method used to place your order. When the refund is issued, you will receive a refund notification email.
A full refund or replacement can be issued, subject to below conditions:
- The item is bought from us.
- You have submitted the return request via RMA ticket.
- You have received our authorization for your request.
- You have returned your item with a copy of your receipt/invoice.
- You have returned your item with the original packaging and in the condition as how you received it(including all accessories, all materials, price taps, free gift etc.)
- The item is returned within 30 days after the request is authorized.
- The return reason(s) is/are due to issue(s) relating from us.
Further Notes on the Return Policy:
- You must take reasonable care of the items, accessories and manufacturer’s packaging when returning them, to ensure that they are in the original and undamaged condition.
- We reserve the right to refuse a return and also deem an item to have been mishandled.
- If a return is deemed unacceptable and refused, the customer must pay us the return shipping fees to have the product shipped back to them.
- If your parcel is missing an item or accessories, we will resend you the missing item(s) after investigating with the courier.
Late or missing refunds
If your refund was delayed, please kindly check with your bank, credit card company or even the payment method as it may be delayed due to processing time.
If you have done so and still have not received the refund please contact us at sales@phonegadgets4u.co.uk
RMA URL: