Delivery Information

At PhoneGadgets4u.co.uk, we partner with leading courier services, including Royal Mail and DHL, to ensure fast, secure, and reliable delivery. The carrier used for your order will depend on your location, the size of your shipment, and delivery speed preferences.

International Shipping
For orders shipped outside the UK, transport and customs fees are included in the checkout total. However, customers may be responsible for local import taxes or duties upon arrival, which must be paid directly to the courier or customs authorities in their country.

Order Tracking & Communication
Once your order is dispatched, you’ll receive a confirmation email with a tracking number, allowing you to monitor your shipment’s progress. Please ensure your email address is correct at checkout to avoid delivery delays. Registered customers can also track orders by logging into their [Company Name] account.

All shipments are fully insured against loss or damage. If you encounter any delivery issues (e.g., damaged package, missing items), you must report the incident within 24 hours by emailing sales@phonegadgets4u.co.uk with supporting evidence (photos, tracking details).

Delivery Address & Modifications
Deliveries are made strictly to the address provided at checkout.

If you need to change the delivery address after ordering, additional fees may apply, and delays are possible.

Orders in "Processing" or "Shipped" status cannot be canceled, as they are already prepared for dispatch—even if not yet handed to the courier.

If a customer refuses delivery, return handling fees will be deducted from their refund.

Returns & Right of Withdrawal
Customers have 30 days from receipt to return items under the right of withdrawal.

To exercise this right, the order must be refused at delivery or returned after pickup.

Pre-delivery cancellations are only possible if the order has not yet been processed for shipping.

Shipping Costs & Times
Shipping fees vary based on product weight, dimensions, value, and destination.

Most items are dispatched within 48 hours of payment confirmation, unless otherwise stated in the product details.

Delivery times depend on courier schedules and shipping traffic.

Policy Updates
We reserve the right to adjust shipping methods, carriers, or fees without prior notice. However, the final shipping cost for your order will always be clearly displayed before payment.

For any delivery-related questions, contact our support team at sales@phonegadgets4u.co.uk. We’re here to ensure a smooth and hassle-free shopping experience!