FAQ
1.Who are we?
JOMA GADGETS LIMITED publicly trading as "phonegadgets4u.co.uk" brings together groundbreaking innovation and unbeatable value. For years, we've dedicated ourselves to delivering the most advanced audio equipment, gaming gear, high-performance laptops, multimedia solutions, professional photography tools, state-of-the-art smart TVs, flagship smartphones, and premium video technology. Whether you're a tech enthusiast, creative professional, or simply seeking reliable everyday electronics, we provide the latest innovations to enhance your digital lifestyle..
2. What are our operating hours?
We operate from Monday to Friday 9am to 5pm UTC+00:00 GMT(Greenwich Mean Time).
3. What payment methods do you accept?
We are currently accepting payment via Visa, Master Card, and Amex.
4. How long does it take for my order to arrive after placing it?
Most orders are processed and dispatched within 24–72 hours (excluding weekends/holidays) depends on products availability. You’ll receive a tracking email once shipped. Check your order confirmation or track your shipment for real-time updates. Need help? Contact us.
* Remote areas or high-demand products may experience slight delays. For urgent orders, we recommend choosing faster shipping at checkout.
* For any delays caused by couriers, information errors, changes to orders or bad weather, we’re not liable or held responsible after dispatch.
5. How can I track my order?
You will be given a tracking number once your order has been dispatched from our warehouse.
6. Can I place an order by phone?
We currently do not accept orders through phone calls. All orders must be placed through our online system.
7. Do you ship to countries outside of the US?
Yes, we ship worldwide, for orders being shipped within mainland UK, VAT is already included in the product price(s), for order(s) being shipped to countries outside of mainland UK, VAT will be not included in the product prices, you will not be charged any tax.
8. Do you have warranty on purchased products?
Yes, we offer product warranty on selected categories and the length of the warranty period will be different for different categories. You can find further details in our Warranty Policy page.
9. Are my orders refundable?
We only accept refund requests if you are within the refund time window and have met our terms and conditions. You can find more in-depth information in our Return & Refund Policy page.
10. What should I do if I no longer want the product?
We offer a 30-day money back guarantee if you meet certain conditions. You can find out whether you are eligible for product return in our Return & Refund Policy page.
11.What if I have issues with my order?
You can contact us via email (sales@phonegadgets4u.co.uk), and please include enough information about your order. We usually respond within 24 hours Monday through Friday.